Warranty & Returns

We’re dedicated to delivering top-quality cold plunge products and ensuring a smooth experience for our customers. Our policies are designed to be clear and convenient, and we work with trusted suppliers to stand behind every cold plunge we sell. Here’s everything you need to know about warranties and returns.

Warranty Information

Every cold plunge purchased from Peak Recovery includes a manufacturer’s warranty, covering defects in materials or workmanship. Warranty periods typically range from 2 to 5 years, depending on the brand. For exact details, check the product page or reach out to our customer support team.

Warranty Process

  1. Contact Us: If you encounter an issue with your cold plunge, get in touch with our team via email, phone, or live chat. Include your order number, a description of the problem, and any photos or videos if possible.
  2. Assessment: We’ll collaborate with the manufacturer to evaluate the issue. You can opt for a live video call with our team to troubleshoot or inspect the cold plunge.
  3. Repair or Replacement: If the issue falls under warranty, we’ll arrange for a repair or replacement based on the manufacturer’s decision.
  4. Shipping Costs: Shipping costs for warranty claims depend on the manufacturer’s terms.

Returns Policy

We want you to love your cold plunge. If it’s not the right fit, our return process is straightforward.

Return Eligibility

  • Cold plunges must be unused, in original packaging, and include all accessories.
  • Returns must be started within 30 days of delivery.
  • Used, modified, or damaged items aren’t eligible for return unless defective.

Return Process

  1. Initiate a Return: Contact our support team with your order number and reason for returning.
  2. Return Authorization: If approved, we’ll provide a Return Authorization Number and shipping instructions.
  3. Shipping Costs: You cover return shipping unless the item is defective or incorrect.
  4. Inspection & Refund: After we receive and inspect the cold plunge, we’ll process a refund to your original payment method within 5-7 business days. A restocking fee may apply depending on the manufacturer.

Exchanges

If you want a different cold plunge model, you’ll need to return the original item (if eligible) and place a new order.

Defective or Damaged Items

If your cold plunge arrives damaged or defective, let us know within 72 hours of receipt. We’ll set up an inspection—potentially via a live video call with our team—and arrange a replacement or refund if confirmed. Peak Recovery will handle return shipping costs in these cases.

Contact Us

Have questions about warranties or returns? Our customer support team is here to help:

We’re committed to making your Peak Recovery experience exceptional and helping you find the perfect cold plunge for your needs!